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FAQs For Parents

Peace of Mind

Starts here

Get answers to the most important questions about student housing at The Edge on Washington. From safety and leasing to amenities and daily living, our community near Tarleton State University is designed to provide students with a supportive environment, and parents with confidence in their choice.

Location &

Convenience

How close is The Edge to Tarleton State University?
The Edge is located directly across from campus, allowing students to walk to class safely and easily without relying on a vehicle.

Will my student need a car?
Not necessarily. With campus, dining, and essentials nearby, many residents find they can walk to most daily destinations.

Is there a shuttle service available near The Edge on Washington?
Yes! The CARR (City and Rural Rides) Shuttle Service offers free transportation for Tarleton State students. With convenient stops both on and off campus, it’s an easy way to get around without a car. The shuttle runs Monday through Friday during the academic year, making it a reliable option for getting to class, running errands, or exploring the area.

Safety &

Security

What safety measures are in place at The Edge on Washington?
The Edge is designed with student safety in mind, including well-lit community spaces, regular property monitoring, and clear community guidelines that promote a respectful living environment.

Is there staff available on-site?
Yes, our professional management team is available during office hours to assist residents. After-hours support is also available for urgent concerns, ensuring students always have access to help when needed.

How are emergencies handled?
Emergency maintenance issues, such as HVAC failures, water leaks, or lockouts, are addressed immediately through our on-call maintenance team. For safety emergencies, residents are encouraged to contact local emergency services, with staff available to assist as needed .

What kind of safety precautions are residents encouraged to follow?
Residents are encouraged to stay aware of their surroundings, properly secure doors and windows, and report any suspicious activity to management or local authorities.

Are there policies in place to help maintain a safe community?
Yes, all residents and guests are expected to follow community guidelines that promote respectful behavior and accountability. Violations of policies may result in fines or further action.

What fire safety measures are in place?
Fire extinguishers are located throughout the community and are regularly inspected. Residents are encouraged to familiarize themselves with safety procedures and report any concerns immediately.

Are there emergency procedures for severe weather?
Yes, residents are provided with guidance for severe weather situations, including designated areas within the community for shelter during events like tornado warnings.

Financial

Responsibility

What is an individual lease?
Each student signs their own lease and is responsible only for their portion of rent, reducing financial risk for families.

Is a guarantor required?
Yes, most residents require a guarantor to qualify.

Are there additional fees?
Fees may include utilities, parking, or pet-related costs depending on the lease.

How is rent paid?
Rent is paid online through a secure portal, making it easy for both students and parents to manage payments.

Is renter’s insurance required?
Yes, residents must carry renter’s insurance with liability coverage to protect against unexpected incidents.

Can I use FAFSA or financial aid to pay my rent?
Yes. Because Edge on Washington is an off-campus community, we do not receive financial aid payments directly. Financial aid is first applied to your university account, and any remaining funds are refunded to you. You can use those funds toward rent, but rent is due on the 1st of each month, so it’s important to plan ahead in case your refund hasn’t arrived yet.

Maintenance &

Management

How are maintenance issues handled?
Residents can easily submit maintenance requests through their online resident portal or by contacting the leasing office. Our team works quickly to address issues and keep apartments in great condition .

Is there emergency maintenance available?
Yes, emergency maintenance is available after hours. Issues like HVAC failure, water leaks, or door malfunctions are treated as urgent and handled as quickly as possible by our on-call team .

How quickly are maintenance requests completed?
Response times vary depending on the request, but our goal is to address all maintenance issues promptly. Emergency requests are prioritized, while standard requests are completed as efficiently as possible.

Does my student need to be present for maintenance requests?
In most cases, no. With permission, maintenance staff can enter the apartment to complete work orders during reasonable hours.

Who manages the property?
The Edge on Washington is professionally managed by an experienced property management team focused on providing responsive service and a well-maintained community.

Is routine maintenance and upkeep performed regularly?
Yes, the property conducts regular inspections, preventative maintenance, and services like pest control to help maintain a clean and comfortable environment for residents .

Will parents be notified about maintenance issues?
Communication is typically handled directly with the resident, but parents are always welcome to contact the leasing office with questions or concerns.

Daily Life

& Policies

What type of living environment can my student expect?
The Edge is designed specifically for students, offering a balance of social spaces and private areas for studying and relaxing.

Are apartments furnished?
Yes, apartments are fully furnished with everything students need to move in and feel at home.

How are packages handled?
Secure package lockers ensure deliveries are received safely and efficiently.

What rules are in place for guests?
Guest policies help maintain a safe and respectful environment for all residents.

How does the property handle noise or disturbances?
Management and courtesy officers address complaints to help maintain a comfortable community.

Moving Out &

Lease Changes

What happens at move-out?
At the end of the lease term, residents are responsible for removing all personal belongings and returning the apartment in its original condition, aside from normal wear and tear.

What happens if there are damages or cleaning issues?
Any damages beyond normal wear and tear or excessive cleaning needs may result in charges. These costs may be deducted from the security deposit or billed separately, depending on the situation.

Are students responsible for shared spaces?
Yes, residents share responsibility for common areas within their apartment. Charges related to damages or cleanliness in shared spaces may be divided among roommates if responsibility cannot be determined.

Can my student make changes to their lease?
Lease agreements are binding, but there are options if plans change. Residents may request a lease takeover, where another qualified resident assumes the remainder of the lease term, pending approval.

Are there fees associated with lease changes?
Yes, lease changes such as takeovers typically include a re-let fee. Details and exact amounts are outlined in the lease agreement and should be reviewed with the leasing team.

What happens if my student moves out early without a lease takeover?
If a lease is not properly transferred, your student remains financially responsible for the remainder of the lease term.

What is required when returning keys or access items?
All keys, parking stickers, and wristbands must be returned at move-out. Replacement fees may apply for any missing items.